Today, we are lucky to see the advancements of the AI revolution. It has disrupted many industries, including transportation, automobiles, healthcare and education.
But the most interested party in investing in AI is business.
According to the statistics put together by Zoom info:
● 47% of digitally mature organizations say have an AI strategy in place
● 64% of business executives say that investments in the AI have already increased their profits
● 61% of businesses say that using AI helped them identify the opportunities that otherwise could have been missed
Overall, according to Zoom info, 83% of businesses say that investing in AI is a strategic priority for them. As a result, with an immense endorsement from business, AI is expected to grow to a $190 billion industry by 2025, with global spending in AI systems reaching $57 billion by 2021 already.
What Makes AI So Exciting for Business?
First and foremost, it’s the automation of processes that otherwise would cost companies millions of dollars.One of the causes of investment in AI is concerned with customer support and creating a seamless customer service experience.
According to PR Newswire, investing in customer support Chatbots saves companies several million dollars a year, which otherwise would be spent on hiring and maintaining a whole team of customer support representatives.
We’re not saying that AI can now fully replace a customer support representative. But it takes a huge load of work off their shoulders, and it has a positive impact on the company’s profitability.
The biggest hit, however, is investing in project management software powered by AI.
Read the full article at Orangescrum Blog
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