As we progress with Project Planning we must now shift our focus
to two very significant aspects of project management – Quality and Risks.
What is Quality?
As per the 6th Edition of the PMBOK; Quality
is "the degree to which a set of inherent characteristics fulfills
requirements, decrease rework & costs, increase productivity as well as
stakeholder satisfaction."
International Organization for Standardization (ISO) defines
quality as - "the totality of characteristics of an entity that bear on
its ability to satisfy stated or implied needs."
If you take a closer look at both the definitions it is evident
that conformance to requirements,
fit for use and deliver the intended value to the customer, sponsor and or
stakeholders involved is the true indicator of quality.
And hence, it is safe to
state that the fundamental need is to deliver
a product or a service that is in accordance with the
requirements & specifications as defined at the
beginning of the project and directly
meets/exceeds the customer expectations.
This also makes it clear for us that Quality is not a one-time
activity. It is a fundamental principle that must be attended to right from
project initiation through closure.
And yes, Quality is everyone's responsibility
right from the top to the bottom of the project chain – Sponsors, stakeholders,
Project Managers, Project Teams and the organization as a whole.
Similarly let us take a look at Quality Management.
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