How to Stay Focused with Task Management Software

Smart teams globally prefer task management software to achieve high productivity levels. Primarily for the simple reason to make the most out of their work day & stay on top of their key assignments. 

On the other hand, there is a lot of fuss around distractions at the workplace due to overuse of digital mediums be it various productivity tools, social media platforms or constant dings of the cell phones.

Digital mediums are the need of the hour and if not deployed and used in the right manner can turn counterproductive. 

Moreover, daily operational challenges and ambiguities add to chaos & lea to execution delays and less than optimal quality of deliverables.

All of which can:

• throw the project off-track
• demotivate team members
• add to customer dissatisfaction
• probable loss of business

To that extent, let us take a quick review of how an all-in-one integrated task management and team collaboration software can keep our teams focused.

Integrated task management tools offer a plethora of productive features such as time tracking, resource utilization, project templates, Gantt charts, Kanban boards, resource allocation and daily catch-ups that enables smooth communication and collaboration across the team

Read the full article at Orangescrum Blog

Orangescrum as a Customer Feedback Management System

Engaging customers is a matter of pride for all technology providers. Fortunately for Team @Orangescrum it is more than delight to have active customer participation and we have a lot to thank to our users for it.

Given the fact that there has been a significant rise in Orangescrum users over the last 3 years, we have been receiving feedback left, right and centre.

Receiving feedback is one, but ensuring each one of them is well responded to is another. It is not just about sending them a thank you note or an acknowledgement email.

And an absolute mention for our fanatic Customer Success team too. They ONLY want positive responses for our customers. If a customer needs something, they go to greater lengths to make it happen. Of course to the point where the feedback is not conflicting with other users. 

Hence, the development team is constantly challenged for overall product improvements like better design, easy to follow user experience and heightened use of the Orangescrum platform.

Having said that, we have a very well-defined approach to handling these feedback.

Each of these feedbacks are

•    First discussed among the product team (developers, product owner and customer success teams)
•    Initial response from the discussion is shared with the customer
•    Product team’s recommendation is sent out for Customer Advisory Board review
•    CAB review decision is shared with the customer with probable timelines
•    CAB approved items are assigned due priority & hit the development floor
•    Implemented feedback is released post thorough QA
•    Final notification sent to the customers of successful implementation

This is quite a flow here that needs to be backed up by a robust and transparent system. 

Read the full article at Orangescrum Blog