Having a robust Client Management process is all the more
important due to the disruption by COVID-19. Your customers are no exception.
And this calls to put steady client management at the
center of our business strategy post COVID-19.
Understand full well that, not all your customers had the
right remote work strategy or were in an industry that could have been less
impacted due to the pandemic.
So, start with reviewing your existing customer base,
initiate contact, engage more (if not already done), and identify how they are
running their business and how you can help.
There may be a lot of things that you can do for your
customers. And not everything is about giving them hefty discounts or charging
less.
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